Interested parties identity, issues concerned and communication channels.
| Interested Parties | Issues Concerned | Response | Communication Frequency | Communication Channels |
| Shareholders and investors | 1. Corporate governance 2. Operating performance 3. Shareholders participation |
Announcement of material information Earning call Monthly revenue Quarterly financial statements and annual reports |
From time to time Once annually Monthly Quarterly |
Meetings, telephone, and email: tstcomp@tsgroup.com.tw |
| Employees | 1. Employee benefits 2. Labor-management relations 3. Operating performance |
Health checks, group insurance, and various subsidies, etc. Implement pre-onboarding and on-the-job training Welfare Committee and labor-management meetings convened from time to time |
Monthly From time to time Quarterly labor-management meeting |
Telephone, and email for complaining: vivian.lin@tsgroup.com.tw |
| Customers | 1. Corporate governance 2. Service quality 3. Customer protection and communication |
Integrity management Announcement of material information Earning call Annual customer satisfaction survey |
Delivered from time to time From time to time Once annually Once annually |
Interview, service hotline, and email: service@tsgroup.com.tw |
| Suppliers | 1. Corporate image 2. HSE 3. Supplier management 4. Supplier communication channels |
Adhere to the operating principle of “pursuit of excellence, sustainable operation, integrity, and top service for customers” Regular review and amendment and revision of laws and regulations Evaluation, on-site visit and communication from time to time |
Quarterly regulatory review On-site visit from time to time At least once annually |
Interview, telephone, and email: service@tsgroup.com.tw |
| Government and Competent Authorities | 1. Legal compliance 2. Corporate governance 3. Risk management 4. Communication with competent authorities |
Regular review and amendment and revision of laws and regulations Participation in policy discussions and seminars of competent authorities from time to time Cooperation with the competent authority for supervision and inspection |
Participation in policy forums of competent authorities and revisions of relevant laws and regulations from time to time |
Seminars, questionnaires, telephone and email: tstcomp@tsgroup.com.tw |